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Privacy Policy

SIA AXO LATVIA undertakes to protect and respect your privacy. Please read this privacy statement carefully so that you know why and how we collect your data and how we will use it.

This statement explains:

How we use your personal information;
What personal information do we transfer to third parties;
How long we keep your personal information;
Information about marketing communications;
Your rights;
How we use cookies;
Other relevant privacy information;
Changes in how we protect your privacy;
How to contact us;

When you visit our website for the first time, we will ask you to approve the use of cookies in accordance with the terms of this notice.
If you have any questions about how we protect your privacy, please contact us by e-mail: info@axo.lv

HOW WE USE YOUR INFORMATION

This chapter provides the following information:

categories of personal data we process;
sources and specific categories of personal data not received directly from you;
the purposes of processing your personal data; and legal basis for processing.

We process your account data ("Account Data"). Account data may include your name and email address, phone number and other data you provide during registration, as well as your purchase history. This data is obtained directly from you. We process account data to operate the website, to be able to provide our services, to ensure the security of the website and services, and to communicate with you. The legal basis for this processing is the performance of a mutual agreement and/or the conclusion of a contract at your request, as well as our legitimate interests, namely the monitoring and improvement of our website and services.

We process information related to the provision of our services on our website ("transaction data"). Transaction data may include your contact information, bank account information and transaction information. Transaction data is processed to deliver goods and services and to maintain accurate records of these transactions. The legal basis for this processing is the performance of a mutual agreement and/or the conclusion of a contract at your request, as well as our legitimate interests, namely the proper administration of our website and commerce.

We may process information about your application for a consumer loan ("leasing data"). Leasing data may include data about your employment, marital status, solvency information and other data. Leasing data is only processed to contact consumer credit companies about the possible consumer credit collateral needed to pay for the purchased goods in case you choose the deferred payment option. The legal basis for this processing is the performance of a mutual agreement and/or the conclusion of a contract at your request.

We may process the information you submit to sign up for our emails and newsletters ("messaging data"). Messaging data is processed to send you relevant messages and news. The legal basis for this processing is your consent. Also, if we have already sold you goods or provided services on our website and you do not object, we may process the messaging data based on our legitimate interests, namely to maintain and improve our customer relations.

We may process information in relation to any communication you send us ("correspondence data"). Correspondence data may include the content of the communication and metadata related to the communication. If communication is initiated through our website's contact forms, the website will generate metadata related to the correspondence. Correspondence data is processed to contact you and keep records. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business, the provision of uniform and high-quality consulting practices, and the resolution of disputes between you and our employees.

We may process your personal data as set out in this notice if it is necessary to comply with or defend legal claims, whether arising in a judicial, administrative or other non-judicial manner. The legal basis for this processing is our legitimate interests, namely the protection and enforcement of our legal rights, your legal rights and the legal rights of others.

In addition to the specific purposes for which we are entitled to process your personal data as set out above, we are also entitled to process your personal data where such processing is necessary to comply with our legal obligation.

WHAT PERSONAL INFORMATION WE PROVIDE TO THIRD PARTIES

We want to earn and keep your trust. To achieve this, we will only share your personal information if necessary.
We are entitled to share your data with the following categories of third parties in order to provide you with our services as described in this notice:

We are entitled to disclose your personal data to any of our group companies (including our subsidiaries and controlling company, and its other subsidiaries);
We are entitled to disclose your personal data to our insurers and professional advisers in order to manage risks, obtain professional advice or to bring, enforce or defend against claims;
Financial transactions related to the purchase of goods on our website may be processed by our payment service providers. We share your transaction information with our payment service providers only to the extent necessary for your payment, refund and complaint purposes.
We are entitled to disclose your personal data to other service providers in order to provide specific services. For example, website hosting providers, delivery companies, servers and their maintenance service providers, e-mail and SMS service providers. In the case of engaging subcontractors, we will take all necessary steps to ensure that our data processors ensure the confidentiality of personal data.
In the event that you choose the deferred payment option, we will disclose your personal data, clearly indicated on the payment form, to consumer credit companies. Such data includes transaction data and leasing data. Considering that upon receiving this information, consumer credit companies process the data as an independent data controller, before confirming the transfer of data, we recommend that you read the privacy policy of these credit institutions.

In addition to special cases, we are entitled to disclose your personal data in order to fulfill our legal obligations.
The third parties mentioned in this clause may also be registered outside the Republic of Latvia, the European Union or the European Economic Area. If we send your personal data to such persons, we will take all reasonable steps to ensure that your privacy is adequately protected. To receive more information about appropriate security measures, you can contact us at info@axo.lv

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION

Your personal data that we process for any specific purpose or purposes is not stored for longer than is necessary for that purpose or purposes. In any case, they are stored for no longer than:

Account data will be stored for no longer than 3 (three) years after the last login to the account or your last purchase (whichever date is later);
transaction data will be stored no longer than 10 (ten) years after the end of service provision;
leasing data will be stored no longer than the execution or cancellation of the order;
message data will be stored for a maximum of 3 (three) years after your last account login or your last purchase (whichever date is later);
correspondence data will be stored no longer than 2 (two) years after the end of communication.

Sometimes we cannot tell you exactly how long we will keep your personal data. For example, access data will be stored for as long as necessary for specific purposes.

Notwithstanding the other provisions of this section, we are entitled to store your personal data if it is necessary to fulfill our legal obligations.

Sometimes we cannot tell you exactly how long we will keep your personal data. For example, access data will be stored for as long as necessary for specific purposes. We are entitled to store your personal data if it is necessary to fulfill a legal obligation binding on us.

INFO ABOUT MARKETING NOTICES

If you have consented(s), we will send you marketing communications in the form of email or text message to provide you with up-to-date information to help you view and find our products.

You can refuse to receive marketing notifications from www.axo.lv at any time.
You can do it like this:

By clicking on the “unsubscribe” link in any email;

By contacting our Customer Service team: info@axo.lv

If you opt out of receiving marketing communications, we will update your profile to ensure that you do not receive such communications in the future.
Please note that as www.axo.lv includes a wide network of interconnected services, it may take a few days for information to be updated in all our systems, so you may receive notifications from us while we process your request.

Opting out of receiving marketing communications does not mean that communications about the Services, such as order updates, will cease.

YOUR RIGHTS

This part of the notice provides an overview of your rights under data protection regulations. As some of the rights are complex, this notice covers only the main aspects. We ask that you consult the relevant legislation and guidelines for full information on your rights.

You have the following rights regarding your personal information:

Rights of access to personal information held by us;
The right to request corrections to inaccurate personal information we hold about you. (But you can correct most of the information in the My settings section https://www.axo.lv/veikals/account/settings);
The right to request the deletion of your data;
The right to restrict data processing;
The right to object to data processing;
Right to data portability;
The right to submit a complaint to the supervisory authority;
Right to withdraw consent.

If you want to exercise your rights, file a complaint or if you have any questions, please contact us by e-mail: info@axo.lv

1. Right to access data. You have the right to consent or not to consent to our processing of your personal data and, if we do, to access your personal data and other additional information. Additional information includes information on processing purposes, categories of processed personal data and recipients of personal data. Assuming that the rights and freedoms of others are not affected, we will provide a copy of your personal data.

2. Right to correct data. You have the right to correct any of your data that is inaccurate and, taking into account the purposes of the processing, you have the right to supplement any data that is incomplete.

3. In some cases, you have the right to delete your personal data. Such cases include: (I) the personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed; (II) you withdraw your consent and there is no other lawful basis for the processing; (c) you object to processing under certain data protection regulations; (d) the processing is carried out for marketing purposes; or (e) personal data has been processed unlawfully. However, in some cases you will not be able to exercise this right. The exceptional cases where processing is necessary are as follows: (I) to exercise freedom of expression and information; (II) to comply with our legal obligations; or (III) to establish, exercise or defend legal claims.

4. In certain cases, you have the right to restrict processing. Such cases include: (a) you dispute the accuracy of personal data; (b) the processing is unlawful and you object to the deletion of the personal data; (c) we no longer need the personal data for processing, but you need it for the establishment, exercise or defense of legal claims; (d) you object to the processing in accordance with the public or legitimate interest until such objection is confirmed. If the processing is restricted in accordance with the above, we are entitled to continue to store your personal data. However, we will only process it: (I) with your consent; (II) to establish, exercise or defend legal claims; (III) to protect the rights of another individual or entity; or (IV) for the purpose of implementing important public interests.

5. You have the right to object to our processing of your personal data in relation to your specific situation. However, this is possible to the extent that we need data processing in accordance with our or a third party's legitimate interests. If you object to such processing, we will stop processing your personal information, unless we can demonstrate a legitimate reason for the processing that overrides your interests, rights and freedoms, or if the processing is necessary for the establishment, exercise or defense of legal claims; 6. You have the right to object to our processing of your personal data for direct marketing purposes. If you object to such processing, we will stop processing your personal data for this purpose.

7. You have the right to object to our processing of your personal data for scientific or historical research purposes or for statistical purposes. If you object to such processing, we will stop processing your personal information unless the processing is necessary for the performance of a task carried out in the public interest.

8. Right to data portability. To the extent that our legal reason for processing is: your consent; or performance of a contract or performance of activities at your request prior to entering into a contract, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, these rights are not available if their implementation negatively affects the rights and freedoms of other persons.

9. If you believe that our processing of your personal information violates data protection regulations, you have the legal right to file a complaint with the State Data Inspectorate, address Blaumaņa iela 11/13, Rīga, LV-1011, www.dvi.gov.lv, or another supervisory authority to the institution according to the address of your permanent residence, place of work or place of possible violation.

10. To the extent that our processing of your personal information is based on your consent, you have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of the processing prior to the withdrawal of consent.

OTHER IMPORTANT PRIVACY INFORMATION

Third Party Websites

We may work with third parties, commonly referred to as service providers, who are authorized to place third-party cookies on our websites or our services, apps and tools with your consent. These service providers enable us to provide you with a better, faster and more secure website experience.

Please note that third-party cookies are subject to the privacy policies of third parties, so we are not responsible for those privacy policies.

Children's personal data

The services provided on our website are intended for persons over 14 years of age. Individual loyalty programs or contest conditions may include a different or higher minimum age limit for a participant.

If we have reasonable doubts about the processing of data of a person who has not reached the age mentioned in this paragraph, we will delete such personal data from the databases.

CHANGES IN HOW WE PROTECT YOUR PRIVACY

We may change this notice from time to time to reflect how we process your data. If we make material changes, we will notify you on our website or otherwise, such as by email, so that you can review the changes before continuing to use our website.

HOW WE USE COOKIES

Like other websites, we also use cookies. Cookies are small data files that allow us to provide you with a faster and more secure website experience. When you visit or interact with our websites, service sections, apps, tools or chat sites, we or our authorized service providers may use cookies to provide you with a better, faster and more secure website experience and for advertising purposes.

Normally, cookies do not contain any information that could identify the user, but your personal information in our possession may be linked to information obtained or stored by cookies.

(1) Cookies from service providers

We use Google Analytics services to analyze how you use our website. You can learn more about Google's privacy policy here. To learn more about how you can access, manage, or delete information associated with your Google Account, see "Transparency and choice."

We allow the following trusted GDPR-compliant companies to use cookies or similar technologies to provide advertising or research services: our website uses the service "Google Analytics" to understand how visitors use the content of the website. If you do not want your browser to use Analytics, you can install the Google Analytics browser add-on. If you want to know more about Google Analytics and privacy, click here. For direct marketing purposes, we use the "Google Partners" advertising system. This helps us show you relevant offers. You can change these settings here. To learn more about Google's ads and privacy policy, click here. For direct marketing purposes, we are entitled to use the Facebook advertising platform, which, according to the collected cookies, helps us to better identify the needs of the buyer. To learn more about Facebook's privacy policy, click here. You can also click here to change your ad settings on the Facebook platform. For direct marketing purposes, we are entitled to use the "RTB House" advertising platform, which, according to the collected cookies, helps us to better identify the needs of the buyer. To learn more about RTB House's privacy policy, click here. You can also change your ad settings on the RTB House platform by clicking here. For direct marketing purposes, we are entitled to use the "Adform" advertising platform, which, according to the collected cookies, helps us to better identify the buyer's needs. To learn more about Adform's privacy policy, click here. We are entitled to use "Hot Jar" to optimize the customer experience on the website. To learn more about this privacy policy, click here.

(2) How can you manage cookies?

Most browsers allow users to refuse or delete cookies. The steps may vary depending on the browser and its version. Below is up-to-date information on how to block or delete cookies on service provider websites such as Chrome; Firefox; Internet Explorer and Safari.

Please note that deleting or disabling cookies may affect your experience and you may not be able to take advantage of certain features of our website.

(3) What cookies do we use?

There are four main types of cookies. Here's how and why we use them:

(1) Website functionality cookies: These cookies allow you to browse the website and use available features such as 'Add to Cart'.

(2) Website analytics cookies: These cookies allow you to evaluate and analyze how our customers use our website, improve both its functionality and your shopping experience.

(3) Customer preference cookies: when you browse or shop at www.axo.lv, these cookies will remember your preferences so that we can make your shopping experience perfect and tailored specifically for you.

(4) Targeting or advertising cookies: These cookies are used to show you relevant advertisements. These cookies limit the number of times an ad is shown and help us measure the effectiveness of our marketing campaigns.

HOW TO CONTACT US?

We're always keen to get in touch with our customers (especially if you feel we've let you down or could use some improvement).
Yes:

You have questions or comments about this announcement;
You want us not to use your information in the future;
You wish to exercise any of the above rights or have complaints, please contact us.

You can contact our privacy specialists by writing to us at: info@axo.lv

Delete my personal data processed by SIA AXO LATVIA.
Data deletion request

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